Tag Archives: startups

“AirB&E” and Crisis Management for Consumer Internet Companies

Much has been written about the cooperative nature of Valley culture, and Airbnb itself was an outgrowth of the idealistic “couch surfing” movement. As with any online community, well-meaning early adopters arrive first, and if all goes well, a culture of respect evolves that keeps behavior within relatively civilized boundaries. The trouble comes when a site becomes wildly successful, going from 1,000 closed beta members to 1,000,000 users. As it grows, any service will come to resemble a diverse cross-section of the general population, with the full range of human misconduct represented. Continue Reading

Web 2.0 Summit 2010 – Thought Leaders Ponder the “Battelle” for the Network Economy

Web 2.0 Summit 2010 – Thought Leaders Ponder the “Battelle” for the Network Economy

This week, industry leaders, pundits, journalists and assorted hangers-on are gathering in San Francisco for the annual Web 2.0 Summit, one of the online industry’s most influential events. John Battelle and Tim O’Reilly moderate conversations with a long list of Web luminaries, including Eric Schmidt, Carol Bartz, Marc Benioff, Reed Hastings, Peter Chernin, Tony Hsieh, Evan Williams, Mark Zuckerberg, Mark Pincus, Ron Conway, John Doerr, and Fred Wilson. Continue Reading

Angelgate: Valley Insiders, Anonymous Quorans, and a Vast Angel-Wing Conspiracy?

Angelgate: Valley Insiders, Anonymous Quorans, and a Vast Angel-Wing Conspiracy?

My particular interest in Angelgate relates to the role of anonymity in social media, its facilitation of information flow in a way never seen before, and the fragility — under some circumstances — of that anonymity. Allowing users to log in via Facebook Connect, Twitter OAuth or Google Apps makes it easier than ever to unmask anonymous posters when a site owner is required to comply with a subpoena or search warrant. Continue Reading

Legal Guidelines for Small Businesses Using Social Media

Legal Guidelines for Small Businesses Using Social Media

Social media is real-time, spontaneous and casual, making it easy for people to think that “anything goes” online, says Antone Johnson, founding principal of Bottom Line Law Group, a San Francisco-based firm. Johnson has worked as an attorney at MySpace and eHarmony. He says many laws that apply to businesses offline also apply online. Continue Reading

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